.floating-chat-icon{position:fixed;bottom:28px;left:28px;z-index:10100;display:none}body.user-logged-in #floatingChatIcon.floating-chat-icon{visibility:visible;opacity:1;height:auto;overflow:visible;pointer-events:auto}.floating-chat-btn{position:relative;display:flex;align-items:center;justify-content:center;width:58px;height:58px;padding:0;border:none;border-radius:50%;cursor:pointer;color:#fff;font-family:inherit;background:linear-gradient(135deg,#6366f1 0%,#0ea5e9 50%,#14b8a6 100%);box-shadow:0 4px 24px rgba(99,102,241,0.45),0 8px 32px rgba(14,165,233,0.25);transition:transform 0.25s ease,box-shadow 0.25s ease}.floating-chat-btn__pulse{position:absolute;inset:-4px;border-radius:999px;background:linear-gradient(135deg,#6366f1,#14b8a6);opacity:0.35;animation:supportLauncherPulse 2.5s ease-out infinite;z-index:-1}@keyframes supportLauncherPulse{0%{transform:scale(1);opacity:0.4}70%{transform:scale(1.15);opacity:0}100%{transform:scale(1.15);opacity:0}}.floating-chat-btn__icon{display:flex;align-items:center;justify-content:center;font-size:1.35rem}.floating-chat-btn:hover{transform:translateY(-3px) scale(1.02);box-shadow:0 8px 32px rgba(99,102,241,0.5),0 12px 40px rgba(20,184,166,0.3)}.floating-chat-btn:active{transform:translateY(0) scale(0.98)}.chat-badge{position:absolute;top:-4px;left:-4px;min-width:22px;height:22px;padding:0 6px;background:linear-gradient(135deg,#f43f5e,#e11d48);color:#fff;border-radius:999px;font-size:0.7rem;font-weight:800;display:flex;align-items:center;justify-content:center;border:2px solid #fff;box-shadow:0 2px 8px rgba(225,29,72,0.5)}#chatWindow.support-chat-window{position:fixed !important;bottom:96px !important;left:28px !important;right:auto !important;top:auto !important;width:380px;max-width:calc(100vw - 32px);height:560px;max-height:calc(100vh - 110px);display:none;flex-direction:column;z-index:10101 !important;overflow:hidden;visibility:visible;opacity:1;pointer-events:auto;border-radius:22px;background:#f8fafc;box-shadow:0 0 0 1px rgba(15,23,42,0.06),0 24px 64px rgba(15,23,42,0.18),0 8px 24px rgba(99,102,241,0.12);animation:supportWindowIn 0.35s cubic-bezier(0.34,1.4,0.64,1);font-family:inherit}#chatWindow.support-chat-window.is-open{display:flex !important;visibility:visible !important;opacity:1 !important;pointer-events:auto !important}@keyframes supportWindowIn{from{opacity:0;transform:translateY(16px) scale(0.96)}to{opacity:1;transform:translateY(0) scale(1)}}body.support-chat-open #floatingChatIcon{display:block !important}.support-chat-header{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 16px 14px;background:linear-gradient(125deg,#1e1b4b 0%,#312e81 35%,#0f766e 100%);color:#fff;position:relative;overflow:hidden}.support-chat-header::before{content:'';position:absolute;top:-40%;right:-20%;width:140px;height:140px;background:radial-gradient(circle,rgba(255,255,255,0.12) 0%,transparent 70%);pointer-events:none}.support-chat-header__info{display:flex;align-items:center;gap:12px;position:relative;z-index:1;min-width:0}.support-chat-avatar{width:46px;height:46px;border-radius:14px;background:linear-gradient(145deg,rgba(255,255,255,0.25),rgba(255,255,255,0.08));border:1px solid rgba(255,255,255,0.25);display:flex;align-items:center;justify-content:center;font-size:1.2rem;box-shadow:0 4px 12px rgba(0,0,0,0.15)}.support-chat-title{margin:0 0 4px;font-size:1rem;font-weight:800;line-height:1.2}.support-chat-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 10px 3px 8px;border-radius:999px;font-size:0.72rem;font-weight:600;background:rgba(255,255,255,0.15);border:1px solid rgba(255,255,255,0.2)}.support-chat-pill::before{content:'';width:7px;height:7px;border-radius:50%;background:currentColor;box-shadow:0 0 8px currentColor}.support-chat-pill--online{color:#6ee7b7;background:rgba(16,185,129,0.2);border-color:rgba(110,231,183,0.35)}.support-chat-pill--online::before{background:#34d399;animation:supportDotBlink 2s ease-in-out infinite}.support-chat-pill--offline{color:#fde68a;background:rgba(251,191,36,0.15);border-color:rgba(253,224,71,0.3)}.support-chat-pill--offline::before{background:#fbbf24}@keyframes supportDotBlink{0%,100%{opacity:1}50%{opacity:0.45}}.support-chat-header__actions{display:flex;gap:6px;position:relative;z-index:1}.support-chat-icon-btn{width:36px;height:36px;border:none;border-radius:12px;background:rgba(255,255,255,0.12);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background 0.2s,transform 0.2s}.support-chat-icon-btn:hover{background:rgba(255,255,255,0.22);transform:scale(1.05)}.support-chat-icon-btn--close:hover{background:rgba(244,63,94,0.35)}.support-chat-topics{flex-shrink:0;padding:12px 14px 10px;background:#fff;border-bottom:1px solid #e2e8f0}.support-chat-topics__label{display:block;font-size:0.7rem;font-weight:700;color:#64748b;margin-bottom:8px;text-transform:uppercase;letter-spacing:0.04em}.support-chat-topics__label i{margin-left:4px;color:#6366f1}.support-topic-chips{display:flex;flex-wrap:nowrap;gap:6px;overflow-x:auto;padding-bottom:2px;scrollbar-width:none}.support-topic-chips::-webkit-scrollbar{display:none}.support-topic-chip{flex-shrink:0;display:inline-flex;align-items:center;gap:5px;padding:6px 12px;border:1.5px solid #e2e8f0;border-radius:999px;background:#f8fafc;color:#475569;font-size:0.75rem;font-weight:600;font-family:inherit;cursor:pointer;transition:all 0.2s ease}.support-topic-chip i{font-size:0.8rem;opacity:0.85}.support-topic-chip:hover{border-color:#a5b4fc;color:#4f46e5;background:#eef2ff}.support-topic-chip.is-active{border-color:transparent;color:#fff;background:linear-gradient(135deg,#6366f1,#0ea5e9);box-shadow:0 4px 12px rgba(99,102,241,0.35)}.support-topic-chip[data-category="order"].is-active{background:linear-gradient(135deg,#3b82f6,#2563eb);box-shadow:0 4px 12px rgba(37,99,235,0.35)}.support-topic-chip[data-category="payment"].is-active{background:linear-gradient(135deg,#10b981,#059669);box-shadow:0 4px 12px rgba(5,150,105,0.35)}.support-topic-chip[data-category="account"].is-active{background:linear-gradient(135deg,#8b5cf6,#7c3aed);box-shadow:0 4px 12px rgba(124,58,237,0.35)}.support-topic-chip[data-category="technical"].is-active{background:linear-gradient(135deg,#f59e0b,#d97706);box-shadow:0 4px 12px rgba(217,119,6,0.35)}.support-chat-category-select{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}.support-chat-messages{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;padding:16px 14px;display:flex;flex-direction:column;gap:10px;background:radial-gradient(ellipse at 20% 0%,rgba(99,102,241,0.06) 0%,transparent 50%),radial-gradient(ellipse at 80% 100%,rgba(20,184,166,0.06) 0%,transparent 50%),#f1f5f9;scroll-behavior:smooth}.support-chat-messages::-webkit-scrollbar{width:5px}.support-chat-messages::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px}.support-chat-empty{margin:auto;text-align:center;padding:24px 16px;color:#94a3b8}.support-chat-empty__icon{width:56px;height:56px;margin:0 auto 12px;border-radius:50%;background:linear-gradient(135deg,#e0e7ff,#cffafe);color:#6366f1;display:flex;align-items:center;justify-content:center;font-size:1.4rem}.support-chat-empty p{margin:0;font-size:0.85rem;line-height:1.5}.support-msg{display:flex;max-width:88%;animation:supportMsgIn 0.3s ease}@keyframes supportMsgIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.support-msg--user{align-self:flex-end;justify-content:flex-end}.support-msg--agent{align-self:flex-start;gap:8px}.support-msg--system{align-self:center;max-width:95%}.support-msg__agent-avatar{width:32px;height:32px;flex-shrink:0;border-radius:10px;background:linear-gradient(135deg,#10b981,#059669);color:#fff;display:flex;align-items:center;justify-content:center;font-size:0.75rem;margin-top:2px;box-shadow:0 2px 8px rgba(16,185,129,0.3)}.support-msg__bubble{position:relative;padding:10px 14px 6px;border-radius:18px;box-shadow:0 1px 2px rgba(15,23,42,0.06)}.support-msg--user .support-msg__bubble{background:linear-gradient(135deg,#6366f1 0%,#4f46e5 100%);color:#fff;border-bottom-left-radius:6px;box-shadow:0 4px 14px rgba(79,70,229,0.25)}.support-msg--agent .support-msg__bubble{background:#fff;color:#1e293b;border:1px solid #e2e8f0;border-bottom-right-radius:6px}.support-msg--system .support-msg__bubble{background:rgba(255,255,255,0.85);border:1px dashed #cbd5e1;color:#64748b;font-size:0.8rem;text-align:center;padding:8px 14px;border-radius:12px}.support-msg--connect{align-self:stretch;max-width:100%;flex-direction:column;align-items:stretch}.support-connect-card{background:linear-gradient(135deg,#eef2ff 0%,#f0fdfa 100%);border:1px solid #c7d2fe;border-radius:14px;padding:12px 14px;box-shadow:0 2px 10px rgba(99,102,241,0.1)}.support-connect-card__title{font-size:0.78rem;font-weight:800;color:#4338ca;margin-bottom:10px;display:flex;align-items:center;gap:6px}.support-connect-card__list{list-style:none;margin:0;padding:0;display:grid;gap:6px}.support-connect-card__list li{font-size:0.82rem;color:#334155;display:flex;flex-wrap:wrap;gap:6px;align-items:baseline}.support-connect-card__label{color:#64748b;font-weight:600;min-width:3.2rem}.support-connect-card__list strong{color:#0f172a;font-weight:700;word-break:break-all}.support-msg__time--connect{display:block;text-align:center;margin-top:6px;font-size:0.65rem;color:#94a3b8}.support-msg__orders{margin-top:8px;display:flex;flex-direction:column;gap:8px}.support-orders-block__title{font-size:0.75rem;font-weight:800;color:#4338ca;margin-bottom:8px;display:flex;align-items:center;gap:6px}.support-order-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:10px 12px;box-shadow:0 2px 8px rgba(15,23,42,0.06)}.support-msg--user .support-order-card{background:rgba(255,255,255,0.95)}.support-order-card__head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px;padding-bottom:8px;border-bottom:1px solid #f1f5f9}.support-order-card__id{font-weight:800;font-size:0.82rem;color:#4f46e5;display:flex;align-items:center;gap:6px}.support-order-card__status{font-size:0.68rem;font-weight:700;padding:3px 8px;border-radius:999px;background:#ecfdf5;color:#047857;white-space:nowrap}.support-order-card__list{list-style:none;margin:0;padding:0;display:grid;gap:4px}.support-order-card__list li{font-size:0.75rem;color:#475569;display:flex;flex-wrap:wrap;gap:4px}.support-order-card__list span{color:#94a3b8;font-weight:600}.support-order-card__list strong{color:#0f172a;font-weight:700}.support-order-card__open{margin-top:8px;width:100%;padding:6px 10px;border:none;border-radius:8px;background:linear-gradient(135deg,#6366f1,#0ea5e9);color:#fff;font-size:0.75rem;font-weight:700;font-family:inherit;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:6px}.support-order-card__open:hover{filter:brightness(1.05)}.support-orders-block__cards{display:flex;flex-direction:column;gap:8px}.support-msg__text{font-size:0.88rem;line-height:1.5;word-break:break-word}.support-msg--user .support-msg__time{color:rgba(255,255,255,0.75)}.support-msg__time{display:block;font-size:0.65rem;color:#94a3b8;margin-top:4px;text-align:left}.support-msg--user .support-msg__time{text-align:right}.support-msg__attachment{margin-top:8px}.support-msg__img{max-width:100%;max-height:200px;border-radius:12px;display:block;border:2px solid rgba(255,255,255,0.2)}.support-msg--agent .support-msg__img{border-color:#e2e8f0}.support-msg__file{display:inline-flex;align-items:center;gap:6px;padding:8px 12px;background:rgba(255,255,255,0.15);border-radius:10px;color:inherit;text-decoration:none;font-size:0.82rem;font-weight:600}.support-msg--agent .support-msg__file{background:#f1f5f9;color:#0369a1}.support-msg__file:hover{text-decoration:underline}.support-chat-composer{flex-shrink:0;padding:10px 12px 14px;background:#fff;border-top:1px solid #e2e8f0;box-shadow:0 -8px 24px rgba(15,23,42,0.04)}.support-chat-pending-attach{margin-bottom:8px}.support-chat-pending-attach[hidden]{display:none !important}.support-pending-attach__inner{display:flex;align-items:center;gap:8px;padding:8px 10px;background:linear-gradient(135deg,#eef2ff,#f0fdfa);border:1px solid #c7d2fe;border-radius:12px;font-size:0.78rem;color:#475569}.support-pending-attach__thumb{width:40px;height:40px;object-fit:cover;border-radius:8px}.support-pending-attach__icon{font-size:1.25rem;color:#6366f1}.support-pending-attach__name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}.support-pending-attach__remove{width:28px;height:28px;border:none;border-radius:8px;background:#fff;color:#64748b;font-size:1.1rem;cursor:pointer;line-height:1;transition:background 0.2s,color 0.2s}.support-pending-attach__remove:hover{background:#fee2e2;color:#dc2626}.support-chat-composer__box{display:flex;align-items:flex-end;gap:8px;padding:6px 8px 6px 12px;background:#f1f5f9;border-radius:16px;border:1.5px solid #e2e8f0;transition:border-color 0.2s,box-shadow 0.2s}.support-chat-composer__box:focus-within{border-color:#818cf8;box-shadow:0 0 0 3px rgba(99,102,241,0.15);background:#fff}.support-chat-attach-btn{flex-shrink:0;width:38px;height:38px;border:none;border-radius:12px;background:transparent;color:#64748b;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:1.05rem;transition:color 0.2s,background 0.2s}.support-chat-attach-btn:hover{color:#6366f1;background:#e0e7ff}.support-chat-composer__box textarea{flex:1;border:none;background:transparent;resize:none;padding:8px 0;min-height:24px;max-height:100px;font-family:inherit;font-size:0.9rem;line-height:1.45;color:#1e293b}.support-chat-composer__box textarea:focus{outline:none}.support-chat-composer__box textarea::placeholder{color:#94a3b8}.support-chat-send-btn{flex-shrink:0;width:42px;height:42px;border:none;border-radius:14px;cursor:pointer;color:#fff;background:linear-gradient(135deg,#6366f1,#0ea5e9);display:flex;align-items:center;justify-content:center;font-size:1rem;box-shadow:0 4px 14px rgba(99,102,241,0.4);transition:transform 0.2s,box-shadow 0.2s}.support-chat-send-btn:hover{transform:scale(1.06);box-shadow:0 6px 20px rgba(99,102,241,0.5)}.support-chat-send-btn:active{transform:scale(0.96)}@media (max-width:768px){.floating-chat-icon{bottom:18px;left:18px}.floating-chat-btn{width:52px;height:52px}.floating-chat-btn__icon{font-size:1.2rem}#chatWindow.support-chat-window,#chatWindow.support-chat-window.is-open{left:12px !important;bottom:82px !important;width:calc(100vw - 24px);max-width:none;height:min(72vh,520px) !important;max-height:calc(100vh - 100px) !important;border-radius:18px}.support-msg{max-width:92%}}